jdb Casino — Terms and Conditions

1 Definitions and Applicability

These Terms and Conditions ("Terms") form a legal agreement between the authority operating the jdb Casino platform ("Company") and each individual using the platform ("Member"). These Terms apply in full from the moment you access the platform via the jdb website, mobile application, or any other channel.

1.1 Key Definitions

• "Platform" means the jdb Casino website, mobile app, and all associated services.
• "Member" means any individual who holds and operates a registered account on the platform.
• "Balance" means the total amount held in a member's account, which may include both deposits and bonuses.
• "Bet" means the act of placing money on a game or event.
• "Bonus" means promotional funds granted by the platform, which are withdrawable subject to meeting specific conditions.

1.2 Language and Interpretation

These Terms are written in Bengali and the Bengali version shall be considered final. In the event of any ambiguity or dispute, the Company's interpretation shall be treated as final.

2 Account Registration

A valid membership is required to access the full services on the jdb platform. All information provided at the time of registration must be true, accurate, and complete.

2.1 Registration Requirements

• Each individual may operate only one account. Multiple accounts under the same person are strictly prohibited.
• The name, date of birth, and mobile number provided at registration may be verified at a later stage.
• The Company reserves the right to cancel an account at any time if it was registered using false information.
• Accounts cannot be opened on behalf of a representative or third party at the time of registration.

2.2 Identity Verification (KYC)

jdb Casino may request the necessary documents to verify a member's identity at any time. Withdrawal access may be restricted until verification is complete. This process is carried out to ensure the safety of members' funds.

3 Age Limit and Eligibility

Members must be at least 21 years old to participate on the jdb platform. Opening an account for anyone under this age is strictly prohibited. The Company may request proof of age from any member and reserves the right to suspend the account if such proof is not provided.

• By registering, a member confirms that they are 21 years of age or older.
• Residents of any region where gambling is prohibited or illegal may not use this platform.

4 Account Security

Members are fully responsible for the security of their own accounts. Passwords and login credentials must not be shared with any third party.

4.1 Password Management

• Use a strong password — a combination of at least 8 characters, numbers, and special symbols.
• Changing your password regularly is recommended.
• If you suspect unauthorised access to your account, contact the support centre immediately.

4.2 Account Sharing Prohibited

An account may not be used by more than one person. The registered member is responsible for all activity carried out through the account.

5 Deposits and Withdrawals

Deposits and withdrawals on the jdb platform are currently available via bKash, Nagad, and Rocket. The same method applies to all transactions.

5.1 Deposit Limits

• Minimum deposit: ৳300 (applies to all methods).
• Deposits are generally credited to the account instantly.
• If a deposit does not appear due to a technical issue, please contact the support team.

5.2 Withdrawal Limits and Timeframes

• Minimum withdrawal: ৳1,000.
• Standard withdrawals are processed within 10 to 45 minutes.
• Account verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals may be required to be made via the same method used for the deposit.

5.3 Fund Security

Members' funds are held separately from the Company's operational accounts. Appropriate measures are in place to keep members' funds secure in the event of any financial difficulty faced by the Company.

6 Bonuses and Promotional Offers

jdb Casino provides various bonus offers for members. Each bonus has its own conditions, and bonus funds cannot be withdrawn unless those conditions are met.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the bonus amount must be wagered 10 times. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000 — to withdraw the bonus, ৳1,000 × 10 = ৳10,000 must be wagered.

6.2 General Bonus Rules

• A promotional offer may not be claimed more than once unless the offer's terms state otherwise.
• The Company reserves the right to change or withdraw any bonus offer at any time.
• If evidence of bonus abuse is found, the account may be suspended.
• Attempting to claim bonuses from multiple accounts will result in all associated accounts being cancelled.

7 Gaming Rules

All games available on the jdb platform are operated by third-party software providers. Each game has its own rules, and it is advisable to read them before starting a game.

7.1 Game Results

• All game results are determined through Random Number Generator (RNG) technology.
• If a game result is voided due to a technical fault, the wagered amount will be refunded.
• If a game is left incomplete due to a software or connectivity issue, the Company's decision shall be final.

7.2 Minimum and Maximum Bet Limits

Separate bet limits are set for each game, displayed clearly in the game interface. It is not possible to place a bet outside the set limits.

8 Prohibited Activities

The activities listed below are strictly prohibited on the jdb platform. Violating these rules will result in the immediate closure of the account and all funds may be forfeited.

• Operating more than one account under the same person's name.
• Operating an account using another person's identity.
• Attempting to gain fraudulent advantage by exploiting the bonus system.
• Attempting to hack or otherwise technically interfere with the game software.
• Harassing other members or staff.
• Using the platform for money laundering purposes.
• Using automated software or bots to play games.

9 Data Privacy

The way members' personal data is collected, stored, and used is described in detail in our Privacy Policy. By registering an account, a member also consents to that policy.

• Members' personal information is not sold to any third party.
• Information may be provided to authorities where there is a legal obligation to do so.
• All sensitive information is kept secure through SSL encryption.

10 Limitation of Liability

jdb Casino is not liable for members' losses in games. The Company's liability for any financial loss arising from use of the platform is limited to the amount held in that member's account.

• The Company is not responsible for issues caused by internet connectivity loss.
• The Company is not liable for any problems occurring on a member's device.
• The Company will not accept liability for any loss incurred during scheduled maintenance when the service is unavailable.

11 Responsible Gambling

jdb Casino is committed to a responsible gambling policy to protect its members. Gambling is a form of entertainment — it should not be viewed as a source of income. Detailed information on setting limits, self-exclusion, and getting help is available in our Responsible Gambling Guide.

• Members can set daily, weekly, or monthly deposit limits on their own accounts.
• If they feel it is necessary, members can exclude themselves from the platform for a set period or permanently.
• If signs of gambling addiction appear, seeking professional help is advised.

12 Account Closure and Suspension

12.1 Closure at Member's Request

Any member may request closure of their account at any time by contacting the support team. Any remaining balance should be withdrawn before the account is closed.

12.2 Closure or Suspension by the Company

The Company may suspend or permanently close an account in the following circumstances:

• If evidence of a breach of these Terms is found.
• If identity verification is not completed.
• If fraudulent activity is suspected.
• If the account has been inactive for an extended period (at least 12 months).

13 Complaints & Support

jdb casino provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

13.1 Complaint Submission Process

• First, raise the issue through live chat — most problems are resolved immediately.
• For complex matters, send a detailed complaint by email.
• When submitting a complaint, include your account number, date, and a description of the problem.

13.2 Resolution Timeframe

For general complaints, the company aims to respond as soon as possible. Complex matters may require further review. All decisions are documented and the member is notified.

14 Changes to Terms

jdb casino reserves the right to update these terms and conditions at any time. Members will be informed of any changes through the platform. Continued use of the platform after changes take effect will be considered as acceptance of the new terms.

• For significant changes, at least 7 days' notice will be given.
• If a member does not agree to the new terms, they may request to close their account.
• The latest version of the terms and conditions will always be available on this page.

To learn more about our operations, goals, and values, you can read our About Us page.