jdb Privacy Policy

Introduction and Scope of Application

jdb is an online casino and sports betting platform serving users in Bangladesh. This Privacy Policy explains what information we collect about you while you use our website, app and related services, why we collect it, and how it is stored and used.

This policy applies to all users of jdb's website and mobile application — whether you are a registered member or simply browsing. By starting to use our platform, you confirm that you accept the terms set out in this policy. For the full terms of our services, we recommend reading the Terms and Conditions page.

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has reached us, we will delete it immediately.

What Information We Collect

2.1 Information Provided at Registration

When you open an account with jdb, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Mobile banking number for payments (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• Device type, operating system and browser information
• IP address and approximate location
• Login time, session duration and page visit data
• Information collected via cookies and similar tracking technologies

2.3 Transaction-Related Information

Details of every deposit and withdrawal are stored in our system. This includes the amount, time, payment method used and transaction status. This information is kept for financial security and resolving account disputes.

2.4 Information Provided Through Contact

If you contact us via live chat or email support, we keep a record of that conversation so we can provide you with better assistance in the future.

Purpose of Data Use

jdb uses your information only for the specific purposes listed below:

• To create, verify and manage your account
• To process deposits, withdrawals and transactions
• To apply bonuses and promotional offers correctly
• To prevent fraud, money laundering and unauthorised access
• To provide customer support services
• To improve the security and performance of the platform
• To comply with applicable laws and regulations
• To implement responsible gaming policies — such as self-exclusion or spending limits

We never sell your personal information to third parties or use it for advertising.

Data Disclosure and Third Parties

4.1 Applicable Circumstances

jdb does not generally disclose user information externally. However, information may be shared on a limited basis in the following circumstances:

• With authorised payment processing providers (such as mobile banking operators)
• With technology infrastructure and security service providers, who operate under strict confidentiality agreements
• Under legal obligation if a court or government authority requests the information
• When required for the investigation of fraud or illegal activity

4.2 International Data Transfers

Our servers may be located in various countries. When transferring data, we ensure that the receiving party provides equivalent protection.

4.3 Game Providers

Game studios such as Evolution, Pragmatic Play Live and JILI operate live and slot games directly — they may have access to some gameplay-related data, but this is strictly limited by contract.

Data Security Measures

The security of your information is jdb's top priority. To that end, we maintain the following measures:

• SSL (Secure Socket Layer) encryption — all data transfers between browser and server are secured
• Passwords are never stored in plain text — they are kept in hashed form only
• Payment information is stored in tokenized form so that actual account numbers are never exposed
• Access controls — only authorised staff can access data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Systems to detect suspicious transactions or login attempts

However, no internet connection can be guaranteed 100% secure. It is also important that you keep your password private and avoid logging in from unfamiliar devices. Our About jdb page has more details about the platform's security infrastructure.

Cookies and Tracking Technology

6.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and security features
• Functional cookies: To remember your preferences (language, interface settings)
• Analytics cookies: To review platform usage for improvements — not personally identifiable

6.2 Cookie Controls

You can disable cookies from your browser settings. However, turning off essential cookies may cause some platform features to not work properly.

Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, some information may be kept for a set period due to legal obligations and the need to maintain financial records. This period may generally be up to five years from the date of the transaction, as determined by applicable law.

Once the retention period has ended, we securely delete or anonymise the information so that you can no longer be identified.

User Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request that incorrect or incomplete information be updated
• Right to erasure: You may request deletion of information that is not subject to legal obligations
• Right to restrict processing: You may request that use of your information for specific purposes be stopped
• Data portability: You may request your information in a machine-readable format

To exercise these rights, contact our support team via live chat or email. For responsible gaming requests such as self-exclusion or setting limits, the Responsible Gaming Guidelines page describes the process in detail.

Protection of Minors

All jdb services are strictly for users aged 21 and above. Age is verified at account registration and we take active steps to prevent participation by minors.

If we are informed that a person under 21 has created an account, we will immediately close that account and delete all associated information.

Policy Updates and Contact

10.1 Policy Updates

We may update this Privacy Policy from time to time — due to changes in services, legal requirements, or to strengthen user protection. When changes are made, the update date at the top of this page will be revised.

For significant changes, registered users will be notified by email or through the site. Continuing to use the platform after a policy change means you have accepted the new policy.

10.2 Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — in Bengali and English

For general questions, our Frequently Asked Questions (FAQ) page covers answers to many topics.